Canceling an Order
If you wish to cancel an order, please contact Fireworks at 206-682-8707 or toll-free at 1-800-505-8882 as soon as possible after you placed your order. Orders which have already shipped may not be cancelled, although they still may be returned as per our normal return policy.
Returns
We are proud of the products we offer and want you to be completely satisfied with your purchases. If your purchase does not meet your expectations, we will gladly refund the selling price of the item, less any shipping costs, for items returned in good condition with all original packaging materials. For credit card and debit card purchases, a credit will be issued to the credit or debit card account through which the item was purchased. For cash, traveler's check, and gift card purchases, a refund will be issued in the form of a gift card.
You may return your online and brick-and-mortar store purchases in person to any of our Seattle area locations within 30 days of the initial purchase, with a copy of the receipt.
You may also return your online and brick-and-mortar store purchases via FedEx, USPS, or other carrier. Please follow the directions below if you wish to return your online or brick-and-mortar store purchases via FedEx, USPS, or other carrier.
Please do not send any items for return via FedEx, USPS, or other carrier without first contacting Fireworks.
Online, Phone, and Mail Orders Returns
If you wish to return or exchange all or part of your online purchase, please contact Fireworks at 206-682-8707 or toll-free at 1-800-505-8882 within 30 days of your purchase to make arrangements for the return and/or exchange of your items.
When directed, please return your items via FedEx, USPS, or other carrier to:
Returns
Fireworks Gallery Distribution Center
3307 Utah Avenue South
Seattle, WA 98134
Please do not send any items for return via FedEx, USPS, or other carrier without first contacting Fireworks.
In-Store Purchase Returns By Post
If you wish to return or exchange items purchased in person at one of our brick-and-mortar locations through FedEx, USPS, UPS, or other carrier, please contact the store where the items were purchased to make arrangements for their return or exchange. The store's contact information is located on your printed receipt.
When directed, please return your items via FedEx, USPS, or other carrier to the address printed on your receipt or as directed by your customer service associate.
Please do not send any items for return, replacement, or exchange without first contacting Fireworks.
Airport Location In-Store Purchase Returns by Post
If your receipt indicates the items to be returned were purchased at one of our airport locations (SeaTac, D-Gate, San Francisco Intl Airport) and you wish to return the items by post, you must send the items to be returned to our Distribution Center address (below), as airport regulations prevent our airport locations from receiving mail or packages.
Returns
Fireworks Gallery Distribution Center
3307 Utah Avenue South
Seattle, WA 98134
Please do not send any items for return without first contacting Fireworks.
Holiday Returns
Items purchased in-store or online between November 1 and December 31 may be returned with a receipt for a refund or credit until January 31 of the following year.
Defective Items
If you have received any defective items, please contact Fireworks at 206-682-8707 or toll-free at 1-800-505-8882 within 30 days of your purchase to make arrangements for the return and/or replacement of your incorrect items.
We will gladly replace the defective items or, if replacement is not possible, credit you the full amount for the item, including shipping costs.
When directed, please return your items via FedEx, USPS, or other carrier to:
Returns
Fireworks Gallery Distribution Center
3307 Utah Avenue South
Seattle, WA 98134
Please do not send any items for return, replacement, or exchange without first contacting Fireworks.
Incorrect Items
If you have received any incorrect items, please contact Fireworks at 206-682-8707 or toll-free at 1-800-505-8882 within 30 days of your purchase to make arrangements for the return and/or replacement of your incorrect items.
We will gladly replace the incorrect itesm or, if replacement is not possible, credit you the full amount for the item, including shipping costs.
When directed, please return your items via FedEx, USPS, or other carrier to:
Returns
Fireworks Gallery Distribution Center
3307 Utah Avenue South
Seattle, WA 98134
Please do not send any items for return, replacement, or exchange without first contacting Fireworks.
Missing Items
Depending on the items and their availability, orders consisting of more than a single item may be shipped separately at no extra cost in order to serve you better.
However, if you feel you have not received all the items in your order, please contact Fireworks at 206-682-8707 or toll-free at 1-800-505-8882 within 30 days of your purchase to make arrangements for the return and/or replacement of your missing items.
We will gladly replace the missing items or, if replacement is not possible, credit you the full amount for the item, including shipping costs.
Items Damaged During Shipping
If you have any items which were damaged during shipping, please contact Fireworks at 206-682-8707 or toll-free at 1-800-505-8882 within 30 days of your purchase to make arrangements for the return and/or replacement of your damaged items. Please keep the damaged items and any packaging and shipping materials until arrangements have been made for return or replacement of the items.
We will gladly replace the damaged items or, if replacement is not possible, credit you the full amount for the item, including shipping costs.
When directed, please return your items via FedEx, USPS, or other carrier to:
Returns
Fireworks Gallery Distribution Center
3307 Utah Avenue South
Seattle, WA 98134
Please do not send any items for return, replacement, or exchange without first contacting Fireworks.
Items Which Do Not Match Their Description or Image
Every effort is made to keep our item descriptions and images accurate and up-to-date. However, many of our artists craft their products from natural, recycled, or reclaimed material, so variations from what is pictured is to be expected, and is indicative of an item's individuality. Additional, artists may modify aspects of their designs without warning, causing item descriptions to become outdated. Fireworks apologizes for these situations when they arise and are unacceptable, and remind you that should you be less than wholly satisfied with your purchase, you are welcome to return or exchange the items, subject to our usual return policy.
Special Orders
Special orders (items not regularly stocked at our stores and/or customized items) may not be returned or exchanged. Phone orders for items regularly stocked at our stores but unavailable through our web store do not qualify as special orders and may be returned according to our regular return policy.
Nook Items, Clearance Items, and As-Is Merchandise
The Nook offers, at discounted prices, items that are shopworn or slightly damaged but still in usable condition, as well as clearance items discontinued by the artist and no longer stocked by Fireworks. These items are sold as-is, and may not be returned or exchanged. Non returnable/non-exchangeable nook, clearance, and as-is items purchased at our brick-and-mortar locations will be designated as such on your receipt.
